We're known for responsive service and strong customer relationships-check out our Google reviews to see what customers say. Identify opportunities to improve coverage and connect customers with a licensed producer when appropriate.
Numbers & Facts
Location
Rutland, VT
Job Type
Part-time
Description
Benefits:
Competitive salary
Flexible schedule
Opportunity for advancement
Training & development
ROLE DESCRIPTION: Join a leading Rutland insurance agency serving the community since 1998. We're known for responsive service and strong customer relationships-check out our Google reviews to see what customers say.
WHAT YOU'LL DO:
Answer inbound calls/emails/texts and resolve policy questions with empathy and accuracy
Process policy changes and respond to billing questions
Support claims reporting and follow up to ensure timely communication
Document every interaction in our agency management/CRM system
Identify opportunities to improve coverage and connect customers with a licensed producer when appropriate
WHAT WE'RE LOOKING FOR:
0-1 year customer service experience (insurance preferred, not required)
Strong phone presence, clear writing skills, and high attention to detail
Comfort juggling multiple tasks in a fast-paced, customer-facing environment
Willingness to obtain/maintain required insurance license(s). (We'll support training)
WHY THIS ROLE:
Stable, reputable agency with long-term customers and a supportive team
Clear growth path into licensed producer/sales for motivated candidates
Competitive pay with higher starting rates for relevant insurance experience
Apply: Send in your resume and why you are interested. Selected candidates will complete a short phone screen.