Customer Service Representative - State Farm Agent Team Member

Matt Kwiatkowski - State Farm Agent

Plainfield, IN

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JOB DETAILS

SKILLS

Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Financial Services, Funding, Health Insurance, Insurance, Interpersonal Skills, Leadership, Life Insurance, Multitasking, Resolve Customer Issues, Revenue Growth, Secondary School, Track Customer Issues, Training/Teaching, Vision Plan

LOCATION

Plainfield, IN

POSTED

30+ days ago

Benefits:

Group life insurance
Hiring bonus
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Dental insurance
Vision insurance

ABOUT OUR AGENCY:
Our agency has grown steadily over the years, beginning with our Franklin office in 2015, followed by our Plainfield location in 2019, and most recently, our Danville office in 2022. Today, we’re proud to have a team of 26 talented and driven individuals who are the heart of everything we do.

We offer competitive pay along with a comprehensive benefits package including PTO and sick time, a company retirement plan (after one year), group life insurance at the company’s expense (with spouse/child coverage available), group medical, dental, and vision insurance, and the opportunity for customized travel bonus trips.

We look for individuals who are competitive, growth-minded, and motivated by their own “why.” People who thrive here are self-starters who want to win, value being part of a positive and competitive team environment, and genuinely care about helping customers through personalized insurance and financial service solutions.

What makes our agency special is our leadership and culture — we provide the tools and freedom to succeed without micromanagement. Our team truly enjoys working together, supporting each other, and having fun while staying driven to be the best.

We’re also proud to stay engaged with our community, actively participating in events throughout Johnson, Hendricks, and Marion Counties, and sponsoring programs at local high schools near our offices. If you’re looking for a place where you can grow, compete, and make a meaningful impact, this could be the perfect team for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Matt Kwiatkowski - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.

QUALIFICATIONS:

Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.

Customer Service Representative - State Farm Agent Team Member

Matt Kwiatkowski - State Farm Agent

Plainfield, IN

About the Company

Matt Kwiatkowski - State Farm Agent

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