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Customer Service Representative - State Farm Agent Team Member

Mike Shelton - State Farm Agent

Louisville, KY

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JOB DETAILS
SKILLS
Billing, Calendar Management, Communication Skills, Community Relations, Customer Relations, Customer Support/Service, Customer Training, Detail Oriented, Field Sales, Health Plan, Inside Sales, Insurance, Interviewing Skills, Lead Generation, Licensing, Life Insurance, Marketing, Meet Sales Quota, Microsoft Windows Operating System, Multilingual, Multitasking, Needs Assessment, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Promotional Programs, Property Insurance, Retail Sales, Risk Management, Sales, Sales Management, Spanish Language, Team Player, Telemarketing, Time Management, Training Program, Training/Teaching, Writing Skills
LOCATION
Louisville, KY
POSTED
20 days ago
Benefits:
  • Competitive salary
  • Paid time off
  • Training & development

Position Overview


State Farm Insurance Agent located in Louisville, KY is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Mike Shelton - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.


Responsibilities


  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Work with the agent to establish and meet marketing goals.
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
  • Maintain a strong work ethic with a total commitment to success each and every day.
As an Agent Team Member, you will receive...


  • Hourly pay plus commission/bonus
  • Health benefits
  • Paid time off (vacation and personal/sick days)
Requirements


  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Successful track record of meeting sales goals/quotas preferred
  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal and listening
  • Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Experience in a variety of computer applications, particularly Windows
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Ability to make presentations to potential customers
  • Ability to conduct interviews in the office
  • Ability to effectively relate to a customer
  • Bilingual - Spanish preferred
  • Property and Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)
  • Courses on ethical and customer centered sales practices will be required
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.


This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

About the Company

M

Mike Shelton - State Farm Agent

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