Customer Service Representative - State Farm Agent Team Member

As a Customer Service Representative - State Farm Agent Team Member with Dan Miller - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Benefits:

• License reimbursement
• Life insurance
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
My State Farm journey began in 2008 when I started in claims, giving me valuable industry experience and a strong foundation before eventually opening an agency of my own. I’ve now been an agent for three years and currently lead a growing team of six. I’m also a proud Illinois State University graduate.


Our culture is friendly, laid-back, and competitive. We set high expectations and want to perform at our best, but we also believe work should be enjoyable. We get together for quarterly office outings, keep a stocked break room, and create plenty of opportunities to have fun as a team. We’re even occasionally joined by my Bernese Mountain Dog, who proudly serves as our CDO (Chief Dog Officer)!


Giving back is an important part of our agency. We stay involved through community events and charitable initiatives, including a donation partnership with Special Olympics. We also enjoy including family members in many of our outings and activities, helping create a welcoming environment that extends beyond the office.


Our agency offers life insurance benefits, a Simple IRA with an employer match, a stocked break room, and quarterly team outings. We want our team members to feel supported today while also having resources that contribute to their long-term financial well-being.


I’m looking for hardworking, friendly people who enjoy a challenge and want to grow alongside a team that values both people and performance. If you’re driven to succeed but also want a workplace where people have fun, support one another, and genuinely enjoy being together, we’d love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Dan Miller - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.