Customer Service Representative - State Farm Agent Team Member

As a Customer Service Representative - State Farm Agent Team Member with Andrew Felder - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. As a member of our team, you’ll have the opportunity to bring that same spirit of service to your work every day—helping customers protect what matters most while building meaningful relationships in the community.

Benefits:

• Hiring bonus
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
Since joining State Farm in 2006 and becoming an agent in 2011, Andrew Felder has built his agency around genuine relationships, exceptional service, and a commitment to serving others. That same spirit of service extends beyond the office. Andrew serves as President of Hendersonville Crime Stoppers, is a Leadership Sumner graduate, and is actively involved with the Hendersonville Chamber of Commerce and Hendersonville Morning Rotary.

As a member of our team, you’ll have the opportunity to bring that same spirit of service to your work every day—helping customers protect what matters most while building meaningful relationships in the community. If you’re someone who enjoys helping people, giving back, growing professionally, and being part of a team that makes a difference, we’d love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Andrew Felder - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
 
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.