Customer Service Representative - State Farm Agent Team Member

Michelle Linker - State Farm Agent

Garner, NC

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JOB DETAILS

SKILLS

Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Health Insurance, Hospital, Insurance, Interpersonal Skills, Leadership, Licensing, Medical Sales, Multitasking, Operations Management, Pharmaceutical Sales, Reimbursement, Resolve Customer Issues, Revenue Growth, Track Customer Issues, Training/Teaching

LOCATION

Garner, NC

POSTED

30+ days ago

Benefits:

Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development

ABOUT OUR AGENCY:
I opened my agency in 2020 and lead a close-knit team of three built on positivity, stability, and strong morale. Before becoming an agent, I worked in medical and pharmaceutical sales and held leadership roles as an operations director and manager, experiences that shaped my people-first leadership style. I attended East Carolina University, was born and raised in Eastern North Carolina, and am married with five sons. Travel, faith, and family are central to who I am and how I lead.

Community connection matters to us, and I stay actively involved through my church and a local business networking group (BNI). For our team, we offer employer-paid hospital and life insurance, a Simple IRA, licensing reimbursement, competitive compensation with strong earning potential, nine paid holidays, two weeks of PTO, flex time, and a consistent 8:00am - 4:00pm schedule to support work-life balance.

Our office culture is high-energy, supportive, and truly “work hard, play hard,” with very low turnover and a positive atmosphere people enjoy being part of. We’re looking for driven, motivated individuals with strong work ethic, great attitudes, and dynamic personalities—insurance can be taught, but mindset and energy are what really make someone successful here.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Michelle Linker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.

QUALIFICATIONS:

Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.

Customer Service Representative - State Farm Agent Team Member

Michelle Linker - State Farm Agent

Garner, NC

About the Company

Michelle Linker - State Farm Agent

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