Customer Service Representative - State Farm Agent Team Member

You’ll feel that difference not only in our reputation—like our 4.9-star Google rating —but in what matters most for our team and our future employees: high customer retention . At Holly Krauter – State Farm Agency , we’ve been serving our community for 34 years —and that kind of longevity doesn’t happen by accident.

Benefits:

• Team Member Lunches
• Christmas Party
• Weekly COSTCO runs
• Generous PTO(Unlimited for rockstars)
• Fun Environment
• Scorecard Bonus
• Sales Incentives
• Travel Incentives
• Training & development
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks

RESPONSIBILITIES:

• Key Responsibilities-The role requires a detail-oriented individual to engage with clients, understand their insurance needs, and provide tailored solutions.
  • Engage (have conversation & ask questions) with prospective customers.
  • Develop and maintain a pipeline of potential new business opportunities.
  • Schedule and conduct follow-up interactions to support acquisition goals.
  • Have fun! 

QUALIFICATIONS:

• Dedicated to customer service and discovering customers' needs-a natural relationship builder
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Comfortable initiating contact and interacting with prospective customers.
• Desire to be one of the best. 

ABOUT US:
At Holly Krauter – State Farm Agency, we’ve been serving our community for 34 years—and that kind of longevity doesn’t happen by accident. We’re known for doing things the right way: with integrity, real support, and consistent follow-through.


You’ll feel that difference not only in our reputation—like our 4.9-star Google rating—but in what matters most for our team and our future employees: high customer retention. People stay with us because we deliver help that’s actually dependable, whether that means answering questions, guiding coverage decisions, or helping someone through a claim.


If you’ve ever been stuck at an agency where you’re treated like just a number, overwhelmed without support, or pressured without clarity, you’ll like how we work here. We focus on proactive communication, precision, and doing meaningful work—not just hitting short-term targets.


And yes—this matters too. We work hard, hold goals with seriousness, and still make room for laughter and teamwork. If you’re looking for a place where you can grow your career, help people, and be part of a team that shows up every day to do good, we’d love to meet you.