Customer Service Representative – Service Focused with Sales Opportunity
Linda MacDonald State Farm
Full-Time | In-Office
Deliver Exceptional Service. Build Relationships. Grow Into Sales.
Linda MacDonald State Farm is seeking a service-driven Customer Service Representative who enjoys helping people, solving problems, and delivering a high-quality customer experience. This role is ideal for someone who leads with empathy, communicates clearly, and is open to growing into a sales-focused position over time.
If you take pride in supporting customers while also recognizing opportunities to recommend additional coverage when it benefits them, this is a great opportunity to build a long-term career in the insurance industry.
Licensing Requirement (Job Contingent)
This position is contingent upon obtaining required insurance licenses.
• Property & Casualty license must be obtained prior to your Day 1 start (full support provided)
• Life & Health license must be obtained within 90 days of your start date
• We provide guidance, resources, and support to help you successfully complete the licensing process
Role Overview
As a Customer Service Representative, you will provide exceptional support to existing customers while helping maintain strong relationships that drive retention and satisfaction. This role is primarily service-focused, with the opportunity to develop sales skills through needs-based conversations and coverage recommendations.
Success in this role is measured by customer experience, accuracy, and contribution to overall agency growth.
Responsibilities
Answer customer inquiries and provide clear, accurate policy information
Assist customers with policy changes, updates, endorsements, and billing questions
Support customers through the claims process and follow up as needed
Maintain accurate and detailed records of all customer interactions
Build strong relationships to support customer retention and satisfaction
Identify opportunities to recommend additional coverage when appropriate
Collaborate with team members to ensure a consistent and positive customer experience
Ensure compliance with agency standards and applicable regulations
Qualifications
Strong customer service and relationship-building skills
Effective communication and active listening abilities
Detail-oriented with strong organizational and multitasking skills
Problem-solving mindset with a focus on customer experience
Ability to work in a fast-paced environment
Prior customer service experience preferred
Willingness to learn and participate in sales conversations
Ability to meet licensing requirements outlined above
What We Offer
Competitive base salary plus performance-based incentives
Full support through the licensing process
Ongoing training and professional development
A collaborative, service-focused team environment
Opportunities to grow into a sales-focused role within the agency
Equal Opportunity Employer
Linda MacDonald State Farm is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.
Ready to Build a Career Helping Customers?
If you enjoy helping people, building relationships, and growing your career in a supportive environment, apply today to join Linda MacDonald State Farm.