Benefits:- 401(k) matching
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Free food & snacks
- Paid time off
- Parental leave
- Training & development
** Seeking Bi-lingual - Spanish ** immediate hire if also insurance licensed** ROLE DESCRIPTION:As customer service specialist with Ryan Platz State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. The base salary range is derived from the amount of experience the candidate has in the industry and/or with a State Farm agent. The role will include commission, incentives and annual bonus based on multiple factors that encourage agency growth and customer retention. A tailored, incentive-based program will be designed for our service & sales team. Each role encourages advancement within your specialty / focus here. Staying committed on becoming a well-rounded, team player that benefits our customer's needs while growing and retaining our customer base.
RESPONSIBILITIES:- Answer customer inquiries and provide policy information.
- Develop & maintain rapport with our customers
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions. Maintain specific customer details of needs, goals and more!
QUALIFICATIONS:- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.