Benefits: As a Valued Agent Team Member you will enjoy… - Hourly Pay + Commission and Bonuses
- Medical, Dental & Vision Benefits
- Simple IRA Retirement Plan with Company Match
- Term Life Insurance (if eligible)
- Paid Time Off (10-15 days paid and 50 hours unpaid)
- Licensing reimbursement up to $500 after 90 days - plus CE & renewal fees covered
- Regular professional development - twice a month trainings + mentorship
- Career incentives - opportunities to earn extra PTO, travel, swag and more
- Personal touches - birthday gifts, anniversary "SF Bucks," and a team that sees and celebrates you
- Comfortable office perks - free snacks, coffee and a personalized workspace
- Purpose-driven work - help people understand and protect what matters most
What We’re Looking For:We’re looking for an energetic and customer-focused Customer Service Representative to be the face of our agency! This person plays a key role in shaping first impressions and delivering exceptional experiences to every customer who contacts us. The ideal candidate will be skilled at problem-solving, able to handle a high volume of daily interactions, and comfortable identifying opportunities to educate customers about our products and services.
A strong candidate will bring the following qualifications and traits: - Must be able to obtain or have an active Property & Casualty Insurance License (required prior to start)
- Exceptional communication and problem-solving skills
- Ability to manage 50+ customer interactions daily across phone, email, text, and walk-ins
- High attention to detail and strong organizational habits
- Ability to remain calm, empathetic, and professional in challenging customer situations
- Self-motivated with a team-oriented, high-performance mindset
Key Responsibilities: - Own the front desk experience and serve as the first point of contact for customers via phone, email, text, and in-person visits
- Quickly identify customer needs and proactively resolve questions, concerns, or problems
- Handle upset or concerned customers with empathy and professionalism, clearly communicating the “why behind the what”
- Manage and follow up on all underwriting memos to ensure timely policy processing
- Maintain detailed and accurate customer records within agency systems
- Proactively identify opportunities to educate customers on additional products (pivots/cross-sell opportunities)
- Support customer retention and satisfaction efforts at every customer touchpoint
- Maintain an organized, welcoming, and professional front office environment
Why Choose a Career with Allen State Farm Insurance?
We believe hard work should be celebrated — when our team hits annual goals, everyone enjoys a
fully paid week off during Christmas or New Year’s to relax and recharge with loved ones (in addition to regular time off!).
Here's what else makes our agency stand out
- No nights or weekends - and we keep it fun with Casual Fridays
- Woman-owned & family-run - with a relationship-first culture
- This isn't just a job -- it's a place where you can grow, make a difference, and be part of something meaningful.
Compensation Structure- Base Pay (without commission, no prior experience) = $36,400
- Average Salary (with commission) = $54,600
- Top Earners (with commission) = $76,000+