Customer Service Representative - State Farm Agent Team Member

As a Customer Service Representative - State Farm Agent Team Member with Mark Doyle - State Farm Agent, you will be responsible for providing exceptional service to our customers, building strong relationships, handling day-to-day policy service needs and helping customers understand their coverage. The ideal candidate enjoys working one on one with people, communicates clearly, takes ownership of customer issues, and is comfortable working in a fast-paced, team-oriented office.

Benefits:

• Competitive salary
• Paid time off
• Profit sharing
• Training & development

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Mark Doyle - State Farm Agent, you will be responsible for providing exceptional service to our customers, building strong relationships, handling day-to-day policy service needs and helping customers understand their coverage. The ideal candidate enjoys working one on one with people, communicates clearly, takes ownership of customer issues, and is comfortable working in a fast-paced, team-oriented office.  Insurance experienced is preferred but not required for the right candidate.    


RESPONSIBILITIES:

• Provide friendly, professional and personalized service to our customers
• Answer customer questions regarding auto, home, renters, life and other insurance policies
• Process policy changes, payments, certificates, vehicle changes, address changes and other service requests
• Review customer accounts and identify opportunities to improve coverage or address insurance needs
• Explain insurance products and coverage in a clear and easy-to-understand manner
• Assist customers with claims by providing information and directing them to the appropriate claim's resources 
• Follow up with customers to ensure their questions and service needs have been resolved 

WHAT WE'RE LOOKING FOR:

• Excellent communication and interpersonal skills
• Strong customer service mindset and genuine desire to help people
• Professional, positive, and dependable attitude
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize in a busy office environment
• Comfortable using computers, email, and agency software
• Ability to work independently while also being a strong team member
• Insurance experience or active insurance license is a plus, but we are willing to train the right candidate

REQUIREMENTS:

• Prior to employment, must successfully complete State of Iowa licensing requirements for property & casualty as well as life & health.