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Customer Service Representative

Newegg Commerce Inc

  • Stafford, TX
  • 30+ days ago

    Highlights

    Multitask effectively by managing live communications while navigating multiple systems, researching solutions, and documenting accounts in real time. Actively listen to customers, identify concerns, and deliver clear and effective solutions using available tools and resources.

    Numbers & Facts

    LocationStafford, TX

    Description

    • High School diploma or GED required; Any college is a plus.
    • Must be 18 years of age or older.
    • 6 months -- 1 year of customer service experience.
    • Schedule will include weekends and holidays. Peak season overtime will be required.
    • Ability to remain professional and courteous with customers at all times.
    • Strong verbal and written communication skills.
    • Must have strong computer skills, including but not limited to MS Word and Outlook.
    • Good listening skills.
    • Ability to form partnership with department and gain intimate knowledge of department operations.
    • Detail-oriented, and self-motivated with desire to continuously improve operations.
    • Exhibit strong business curiosity and must be willing to explore details to challenge the status quo.
    • Ability to work both independently and with a team in a collaborative work environment.
    • Ability to treat all information confidentially.
    • Typing skills and strong multi-tasking skills
    • Adaptable and proactively able to move with change while maintaining a positive attitude.
    • Provide timely, accurate, and empathetic support to customers through phone, chat, and email channels
    • Assist customers with order inquiries, product questions, returns, replacements, billing concerns, promotions, and general assistance
    • Follow Newegg's service standards, policies, and workflows to ensure consistency and compliance in every interaction
    • Actively listen to customers, identify concerns, and deliver clear and effective solutions using available tools and resources
    • Multitask effectively by managing live communications while navigating multiple systems, researching solutions, and documenting accounts in real time
    • Stay current on Newegg products, promotions, policies, and procedures through ongoing training and regular updates from leadership
    • Document interactions thoroughly and accurately in the CRM system
    • Research and resolve issues efficiently, escalating cases when additional support or specialized teams are required
    • Use product knowledge to guide customers, answer questions, and provide confidence during the shopping experience
    • Collaborate with supervisors, support teams, and cross functional partners to resolve complex cases
    • Maintain strong attendance, schedule adherence, and performance metrics in alignment with department expectations
    • Contribute to customer satisfaction and loyalty by delivering a positive, professional, and customer focused experience

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