Primary Job Title:
Customer Service Representative - Spanish
Alternate/Related Job Titles:
Bilingual Customer Service Representative
Spanish Customer Support Representative
HR Service Center Representative
Bilingual Customer Support Specialist
HR Customer Experience Representative
Location:
Abbott Park, IL
Onsite Flexibility:
Onsite
Contract Details
Job Summary
The Customer Service Representative – Spanish is responsible for delivering an exceptional customer experience by resolving inquiries with professionalism, empathy, and efficiency. This role supports employees and HR teams by managing high volumes of requests across multiple communication channels while ensuring accurate and timely resolution. The position requires strong bilingual communication skills (English and Spanish), excellent organizational abilities, and the capability to handle complex HR-related inquiries while maintaining a high standard of customer care.
Key Responsibilities
Resolve customer inquiries with timely, accurate, and professional responses across multiple contact channels including calls, chats, and emails
Manage both static tasks (case management, outbound calls, emails) and dynamic tasks (inbound calls, chats, and emails) while prioritizing workload
Collaborate with HR service center team members and HR groups globally to resolve inquiries and issues
Work with urgency to ensure customer needs are addressed efficiently and accurately
Identify at-risk or distressed customer situations and initiate corrective actions with compassion and professionalism
Capture and document customer feedback to identify service improvement opportunities
Identify barriers to quality customer service and recommend improvements
Meet or exceed schedule adherence and reliability standards
Handle high volumes of requests with speed, accuracy, and professionalism
Maintain composure and professionalism when managing complex or challenging customer interactions
Job Responsibilities and Work Complexity
This role supports more complex HR-related service requests, including:
Cost center changes
Intake of mass transactions
Reporting relationship updates
Organizational chart updates
Supervisory organization restructuring
More complex job change requests
The role supports all customer intake channels and focuses heavily on core associate support responsibilities.
Required Skills
Strong bilingual communication skills in English and Spanish
Excellent phone, written, and verbal communication skills
Strong organizational and multitasking abilities across multiple service channels
Ability to handle high-volume service environments
Strong problem-solving and customer service skills
Ability to collaborate across multiple teams and stakeholders
Strong understanding of HR programs and processes
Preferred Skills
Microsoft Office experience, especially Excel
Experience with Workday or other HR systems of record
Experience with Salesforce or other CRM systems
Experience in HR service centers or employee support environments
Education
Additional Requirements
Bilingual – Spanish required
Ability to work a flexible schedule based on business demands
Mandatory seasonal overtime may be required
Benefits
About the Client
Our client is a global healthcare innovator dedicated to improving lives worldwide. The organization develops a diverse portfolio including medical devices, diagnostics, nutrition products, and branded generics. Through cutting-edge technologies and global collaboration, the company works to address critical healthcare challenges and empower individuals to live healthier lives.
About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity.
Job Number: 26-02471
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