As a Customer Service Representative, you'll help homeowners by answering inbound calls, scheduling service appointments, and making sure every customer feels valued from the very first conversation. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

Overview:

Customer Service Representative

 Southlake, TX ON-SITE
 Full-Time Tues-Sat 9am-6pm 

 $18-24/hour + SPIFFS. Average CSR total annual earnings: $45,000–$75,000

 

At Berkeys Air Conditioning, Plumbing & Electrical, we don't just answer phones—we create exceptional customer experiences.

 

We're looking for energetic, customer-focused Customer Service Representatives to join our growing team in Southlake.

 

As a CSR, you'll be the first point of contact for homeowners throughout DFW who need HVAC, Plumbing, and Electrical services. You'll listen, identify their needs, answer questions, and help get the right service scheduled—all while providing the friendly, professional experience Berkeys is known for.

 

And if you're bilingual, those skills are rewarded: eligible team members can earn an additional $10 SPIFF for every qualifying bilingual customer call they handle.

 

If you love talking with people, solving problems, and working in a fast-paced environment where your performance can directly increase your earnings, we'd love to meet you!

️ Why You'll Love Working at Berkeys

When you join our team, you'll receive:

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Company-Paid Life Insurance
• Employee Assistance Program
• Ongoing training and development
• Career growth opportunities
• A supportive, team-oriented work environment

Responsibilities:

What You'll Do

As a Customer Service Representative, you'll help homeowners by answering inbound calls, scheduling service appointments, and making sure every customer feels valued from the very first conversation.

Your day may include:

Answering inbound customer calls

Scheduling HVAC, Plumbing, and Electrical service appointments

Helping customers choose appointment times that fit their needs

Answering customer questions and providing excellent service

Updating customer information and documenting interactions

Working closely with Dispatch and Operations to keep schedules running smoothly

Following up with customers regarding memberships, maintenance visits, and appointment confirmations

Creating positive customer experiences with every interaction

Qualifications:

What We're Looking For

We're looking for someone who is:

Friendly and enjoys talking with people

Positive, enthusiastic, and professional

Organized and detail-oriented

Comfortable working in a fast-paced environment

A strong communicator with excellent listening skills

Able to multitask while navigating multiple computer systems

Coachable and eager to learn

A dependable team player

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Qualifications

• High school diploma or GED required
• At least one year of customer service, call center, hospitality, retail, scheduling, or other customer-facing experience preferred
• Home services experience (HVAC, Plumbing, Electrical) is a plus—but we'll train the right person!
• Comfortable using computers and learning new software
• Bilingual in Spanish highly preferred

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Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.