Customer Service Representative

Join Our Team in Silver Spring, MD!

Are you passionate about providing exceptional customer service? Join us at our Silver Spring location, where you'll be an integral part of our team, ensuring customer satisfaction and handling inquiries with precision and care. This is an excellent opportunity to grow your career in a dynamic and supportive environment.

Job Responsibilities

• Handle inbound and outbound calls and emails.
• Troubleshoot and resolve customer issues.
• Generate reports and follow through on customer inquiries.
• Assist with order processing, including taking new orders and redos.
• Provide price quotes and answer technical questions.
• Research and resolve frame mix-ups and track lost shipments.
• Communicate with accounts about job status and delays.
• Perform data entry and update the communication board.

Requirements

• Excellent communication skills.
• Proficiency in using technology systems.
• Ability to work Monday through Friday, 8:00 AM to 5:00 PM.
• Regular and prompt attendance, with availability for overtime as needed.

Preferences

• Previous experience in a call center or customer service role.
• Familiarity with industry-specific knowledge.

Ready to make a difference? Apply now and become a vital part of our Silver Spring team. We look forward to welcoming you!

Subject Line: Exciting Customer Service Opportunity in Silver Spring!

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