Customer Service Representative - Seasonal (7-Month Contract)

Please note that this position has access to customers details - therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally's operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.

What Youll Do

• Be the first point of contact for customers reaching out via phone, chat, and email during the most exciting sports season. Handle a high volume of inbound and outbound interactions with professionalism and care
• Listen actively and empathetically to understand the real reason behind every contact, asking the right questions to get a full picture before offering solutions
• Resolve customer questions, complaints, and issues related to our products and services efficiently, accurately, and courteously
• De-escalate tense situations with patience and composure, turning frustrated customers into loyal ones
• Navigate our CRM, internal tools, databases, and scripts with confidence and accuracy
• Consistently meet or exceed call center performance metrics without sacrificing quality-because great customer experience is what were built on
• Stay engaged and hungry to learn; actively participate in all training, coaching sessions, and development opportunities
• Uphold all company policies, procedures, and compliance standards

Why Join Us for the Season?

• 100% Remote: work from the comfort of your home (no commute during game day)
• Be Part of the Action: support customers during the most exciting sports season of the year
• Gain Real Skills: hands-on experience in the fast-growing online gaming and sports betting industry
• Join a Collaborative Culture: we invest in your development from Day 1
• Internal Growth: we actively develop our people and create real pathways to expand your skills across the company. Were hiring people, not just filling seats

Compensation: $18-$22/hour (Actual compensation offered will vary based on geographic location, years of experience, seniority level, demonstrated skills, and other job-related factors.)

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