Customer Service Representative - Scheduling

This employee serves as a contact between Respiratory Therapists and patients, scheduling appointments, managing cancelations, and working closely with the Respiratory Therapist, finding the best solutions and/or alternatives for all involved.

Job Responsibilities:

• • Actively participates in the training of all Customer Service personnel, including new hires

  • • Answer phone calls and emails

    • • Make outbound phone calls to schedule patients' appointments

        • • this includes making reminder appointment calls

        • • Coordinate with Respiratory Therapist about schedules, patients, and any changes

          • • Resolve scheduling conflicts as they occur

            • • Deletes, corrects, or re-enters patient information in customer accounts and software as deemed necessary
                

• • Strong communication skills

  • • Manage both inbound and outbound phone calls positively and professionally

      • • This will include communicating with both patients and internal staff

      • • Carry out oral and written instructions

        • • Enter patient and medical information using company software

          • • Work both independently and as part of a team

            • • Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment

              • • Exceptional interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly

                • • Knowledge of scheduling and basic computer skills are preferred

                  • • Must be local to Clearwater FL home office

                    Education and Experience:

                    • • High school diploma or general education degree (GED); related experience and/or training; or equivalent combination of education and experience

                      • • Clerical or administrative experience a plus

                        • • Knowledge of health care terminology helpful

                          • • Basic computer program knowledge

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