Accounting, Analysis Skills, Computer Skills, Computer Workstations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Support/Service, Database Administration, Detail Oriented, English Language, Healthcare, Identify Issues, Lift/Move 20 Pounds, Microsoft Office, Microsoft Product Family, Physical Demands, Pricing, Problem Solving Skills, Sales, Telephone Skills, Time Management, Tuition Reimbursement, Typing
Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Service Representative opportunity at NDX Group Practice Solutions in Sarasota, FL.
The regular hours for this position are from 8:30 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities and Essential Functions of the Position:
- Answer phones in a timely manner
- Process outgoing calls in a timely manner
- Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information
- Analyze remakes by customer and ensure any issues are resolved
- CRM: delete doctors, update accounts, enter doctor preferences to maintain an accurate database
- Schedule FedEx pickups when necessary and check FedEx tracking for individual offices
- Submit new doctors to LMS
- Responsible for assisting Accounting and Sales with pricing and pricing requests
- Manage and set up new accounts
- Customer retention
- All other duties as assigned
Skills and Abilities Required:
- Must be able to read, write, speak and understand English
- Must have computer skills including typing and familiarity with Microsoft Office products
- Verbally communicate via telephone-maintaining a positive demeanor
- Verbally communicate with all levels of staff-maintaining a positive demeanor
- Have the ability to take initiative
- Must have excellent listening skills
- Must have attention to detail and accuracy
Minimum Education and Experience Required:
- Required: High school diploma or equivalent
- Preferred: Experience in a dental environment
Hazardous Materials or Equipment Used:
Physical Requirements:
- Perform tasks at multiple workstations-standing and sitting for extended periods of time
- Push, pull, lift, and/or carry up to 20 pounds