Customer Service Representative SAP Order Entry

Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America. This role requires a customer-focused mindset, strong communication skills, and the ability to collaborate with customers and internal and external partners to ensure excellent customer satisfaction.

 
About Us:
On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full-time positions to our employees. We offer benefits as well as 401k.
 
Position Details:
Title: Customer Service Representative – SAP Order Entry
Position Type: 1 year contract with additional opportunity contingent upon performance and continued business need
Job Location: Hybrid, Auburn Hills, MI . 4 days in office, 1 day remote
Shift: 1st
Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance, PTO 
Compensation: $23.67/HR

About Us:
On-Board Services, Incorporated, is an on-site contract service provider for a local manufacturing entity, providing full-time positions to our employees. We offer benefits as well as the opportunity to work with a great team!

Responsibilities:
The Customer Service Representative (CSR) is responsible for managing the complete order management process, from initial order entry through product delivery for assigned accounts. This role requires a customer-focused mindset, strong communication skills, and the ability to collaborate with customers and internal and external partners to ensure excellent customer satisfaction.

Key responsibilities include:

• Manage customer engagement and order processing from order entry through product delivery.
• Perform SAP transactions, including order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, and invoicing.
• Build strong working relationships with commercial team partners to exceed customer expectations.
• Analyze customer ordering patterns to anticipate needs.
• Serve as a liaison for customers regarding administrative and technical matters, including EDI, Capture, and My DuPont.
• Respond to customer inquiries and complaints promptly and professionally.
• Review daily reports, including open orders, returns, SAP blocks, and promise/failure reports, to proactively identify and resolve issues.
• Demonstrate flexibility and adaptability in a dynamic, fast-paced team environment.
• Take ownership of customer issues and drive timely resolutions.
• Investigate and resolve customer disputes by collaborating with customers, credit teams, and sales representatives.
• Make decisions regarding customer returns following quality complaints within assigned Delegation of Authority (DOA) limits.
• Communicate relevant customer information to the account manager, including forecasts, new projects, and organizational changes.

Qualifications:

• Work location must be Auburn Hills, Michigan.
• High school diploma required; college degree preferred.
• Experience with SAP R/3 or an equivalent system.
• Previous order entry experience.
• Previous customer service experience.
• Ability to work a hybrid schedule of four days in the office and one day working from home. Schedule is subject to change based on company requirements.

 
 
 
On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC.  On-Board’s Mission is to provide “Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.”

On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.
 
JD# 26-01601
INDOJ