| Location | Santa Clara, CA |
Customer Service Representative
Location: Santa Clara, CA 95050
Pay Rate: $24.50/hour
Schedule: Monday-Friday, 3:00 PM-11:30 PM
Training: May train on the day shift for 2-3 weeks
Interview Required: No
Job Responsibilities
Assist customers, business partners, and drivers by phone and email.
Handle customer complaints professionally and resolve issues.
Monitor delivery route progress and provide updates as needed.
Scan haul-away pods and verify required stamps.
Process delivery order changes and cancellations.
Requirements
Experience with Microsoft Office, including Word, Excel, PowerPoint, and MS Project.
High school diploma or equivalent preferred.
At least 1 year of related experience preferred, ideally in a call center.
Strong customer service and problem-solving skills.
Ability to multitask and stay organized in a fast-paced environment.
Ability to work under pressure while providing excellent customer service.
Category Code: JN003
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SeniorityLevel: Associate