Customer Service Representative

Job Description

Client Service Representative

Gregg Animal Hospital - Columbia SC

Gregg Animal Hospital is hiring an experienced Veterinary Receptionist Client Service Representative to join our growing small animal practice in Columbia South Carolina.

Our hospital provides progressive small animal veterinary medicine with a focus on compassionate patient care modern treatment options and exceptional service for pet owners. This role is ideal for someone who enjoys working in a fast-paced veterinary hospital supporting clients and patients and keeping daily operations running smoothly.

About Gregg Animal Hospital

Gregg Animal Hospital is committed to high-quality veterinary care and outstanding client service. Our veterinarians technicians and support staff work together to deliver efficient compassionate care while utilizing modern medical equipment and advanced treatment techniques.

Located in Columbia SC the area offers easy access to parks trails lakes and outdoor recreation with convenient travel to both the mountains and South Carolina coast.

Veterinary Receptionist Responsibilities

Greet clients and patients and create a welcoming front desk experience

Schedule appointments and manage the daily hospital schedule

Answer phone calls and respond to client questions about services appointments and patient needs

Perform initial triage of patient concerns including urgent or emergent cases

Process patient check-in and check-out efficiently

Handle billing invoices and payment transactions

Manage incoming and outgoing emails and text communications

Maintain accurate client and patient records in practice management software

Keep the reception area organized and presentable

Escalate complex questions or concerns to veterinarians or senior staff when appropriate

Qualifications

Minimum 1-3 years of experience in a veterinary hospital or animal clinic preferred

Strong client service and communication skills

Ability to work efficiently in a fast-paced veterinary environment

Comfortable handling multi-line phone systems and scheduling software

Strong organizational and multitasking abilities

Professional written and verbal communication skills

Positive attitude and willingness to support the hospital team

What We Offer

Medical Dental and Vision Insurance

Continuing Education CE Opportunities

Uniform Allowance Scrubs Provided

Employee Pet Discount

Paid Time Off PTO

401k Retirement Plan

Short-Term and Long-Term Disability

Life Insurance

Apply Today

If you have veterinary front desk or client service experience and enjoy working with both pets and people we encourage you to apply.

Learn more about our hospital www.gregganimal.com

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA were on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA were committed to your professional growth. We support your entire career journey offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates we want to make sure your experience connecting with us is seamless and straightforward. Heres what to expect when interacting with us

• Well always reach out via verified LinkedIn profiles or emails ending in nva.com

• All job opportunities and applications are hosted on our official careers site careers.nva.com

• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication feel free to visit our careers page to verify authenticity or email us at hiringhubnva.com. Thank you for exploring opportunities at NVA

NVA offers a comprehensive benefits program including medical dental vision a 401k with employer match and paid time off including sick time for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process.

For positions based in Colorado NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorados Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information. Pursuant to the San Francisco Fair Chance Ordinance Los Angeles Fair Chance Initiative for Hiring Ordinance and any other state or local hiring regulations we will consider for employment any qualified applicant including those with arrest and conviction records in a manner consistent with the applicable regulation.

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