Customer Service Representative

This is a great opportunity for someone who enjoys working directly with customers, managing high-volume orders, and learning new systems and processes. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.

Title: Customer Service Representative I

Hiring Organization: Connexion Systems & Engineering

Compensation, Benefits, and Employment Type

• Duration: 6+ months contract
• Pay rate: up to $24/hr based on experience
• Job Location: San Diego, CA
• Work Model: 100% onsite
• Schedule: Monday – Friday, 1^st shift
• Job#: bh19599

Description:
We’re hiring a Customer Service Representative I to join a fast-paced life sciences organization in San Diego. This is a great opportunity for someone who enjoys working directly with customers, managing high-volume orders, and learning new systems and processes.

What You’ll Do

• Process 75–150 customer orders per day accurately through an ERP system.
• Provide exceptional customer service by phone and email.
• Place new orders and provide customers with product availability and delivery information.
• Review orders for discrepancies or potential delivery issues and work with customers to resolve them.
• Navigate multiple systems and ordering platforms throughout the order lifecycle.
• Learn and apply fulfillment requirements for different customer accounts.
• Support customers from a variety of public and private research institutions.
• Meet established productivity, quality, and customer service goals.
• Escalate issues that could impact customer satisfaction or on-time delivery.
• Participate in daily team meetings and contribute ideas and solutions.
• Handle confidential customer information professionally.
• Assist with additional projects and responsibilities as needed.

What We’re Looking For

• 0–1 year of customer service experience or a strong interest in building a career in customer support.
• Experience with high-volume data entry or order processing is a plus.
• Familiarity with ERP, CRM, or EDI systems is preferred.
• Strong computer skills, including Microsoft Office.
• Excellent verbal and written communication skills.
• Strong attention to detail and a high level of accuracy.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong problem-solving skills and the ability to handle challenging customer interactions with empathy and professionalism.
• High school diploma or GED required.

Why Consider This Opportunity?

• Gain experience in a life sciences / research-focused environment.
• Build valuable

Please use the apply button to submit your resume for consideration. You will receive a brief survey via email to complete your application. Applicants who complete the survey will receive priority consideration.

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Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.