Customer Service Representative

Roof Penetration Housing (RPH) is a dynamic, rapidly expanding leader in the commercial building products industry, trusted by architects, engineers, contractors, and building owners on a wide range of critical projects, from hospitals and data centers to K-12 schools. Our innovative, engineered solutions prevent roof and wall leaks and ensure storm shelters and safe rooms meet code requirements and protect occupants during severe weather events. 

We nearly doubled revenue in 2025, and we're still accelerating. We're experiencing rapid expansion across both our New Jersey and Texas locations, and we're growing our powerhouse team as we continue setting new benchmarks for performance, safety, and success in commercial construction.  

But what we're most proud of isn't the growth, it's how we grow: deliberately, together, and without cutting corners. If that sounds like your kind of place, we'd like to meet you. 

About the Role

This role is a full-time, salary role that directly reports to the Director of Sales. This role will be in office, M-F, 8am - 4pm in our home base of San Antonio, TX.

About You

You're a proactive and customer-focused professional who thrives on building strong relationships and delivering exceptional service. You take pride in being the first point of contact, guiding customers from initial inquiry through to final installation with clarity and care. Your communication skills, both verbal and digital, are top-notch, and you approach every interaction with a positive, solutions-oriented mindset. Organized, detail-driven, and adaptable, you manage multiple tasks with ease and never lose sight of quality, teamwork, or customer satisfaction.

Essential Functions

• Initial Inquiries: Act as the initial point of contact for inbound requests for information by phone, email, or website. Occasionally provide pricing and quotations to sales representatives
• Product Knowledge: Respond to questions about RPH products and the specific needs of the project
• Sales Orders: Complete sales orders and coordinate with finance department to ensure orders are promptly entered into the fulfillment queue
• Post-Sale Support: Provide updates as needed and respond to customer inquiries about their order including delivery timelines, shipping information, installation issues, and product issues

Core Requirements

• Experience in relevant commercial building products or construction business *a plus: commercial roofing, HVAC, plumbing, electrical or mechanical
• Excellent verbal, written, and digital communication skills
• Customer-first mentality
• Team player
• Ability to manage multiple workstreams simultaneously
• Proficient in Hubspot, NetSuite (or similar ERP system), Microsoft Office and Teams

Details

• The starting compensation range for this position is $55,000 – $75,000/yr and will be determined based upon a candidate's experience.
• The typical working hours for this position will be Monday – Friday, 8 am – 4 pm but can vary occasionally
• This job position is exempt to overtime as determined by the FLSA standards.

RPH is proudly an equal opportunity employer, and we are committed to hiring a diverse workforce. If you have a disability or special need that requires accommodation, please submit the accommodation request. Veterans are encouraged to apply. Roof Penetration Housing (RPH) participates in E-Verify.