Customer Service Representative
Location: Salt Lake City, UT (Onsite)
Job Type: Contract
Max PR: $18/hr
Schedule: 40 hours/week
Hours: 10:00 AM–6:30 PM
Days: 5 days/week — Sunday off + 1 alternating weekday off
Language Requirement:Bilingual English/Spanish — REQUIRED
Position Overview
We are seeking a Bilingual English/Spanish Customer Service Representative to support customers, business partners, and drivers while ensuring a high level of service throughout the delivery process.
The ideal candidate will have strong customer service and problem-solving skills, be comfortable working in a fast-paced environment, and have proficiency with Microsoft Outlook and Microsoft Office.
Key Responsibilities
- Assist customers and business partners via phone and email.
- Handle customer complaints professionally and calmly.
- Diagnose, assess, and resolve customer issues.
- Monitor delivery route progress.
- Scan haul-away pods and verify required stamps.
- Process delivery order changes and cancellations.
- Communicate effectively with customers, business partners, and drivers.
- Maintain service quality while managing multiple priorities.
Required Qualifications
- Bilingual English/Spanish proficiency — REQUIRED.
- Microsoft Outlook proficiency — REQUIRED.
- Experience with Microsoft Office, including:
- Word
- Excel
- PowerPoint
- MS Project
- Strong customer service and communication skills.
- Ability to troubleshoot and resolve customer issues.
- Strong multitasking and organizational abilities.
- Ability to work effectively under pressure.
Preferred Qualifications
- High school diploma or equivalent.
- 1+ year of related experience, preferably in a call center/customer service environment.
- Experience working with delivery, transportation, logistics, or driver-facing operations is a plus.
- Strong ability to maintain customer satisfaction while resolving issues.