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Customer Service Representative

TEKsystems

Salt Lake City, UT

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JOB DETAILS
SALARY
SKILLS
Billing, Business Services, Business Transformation, Call Centers, Call Handling Time, Call Volume, Communication Skills, Computer Systems, Customer Support/Service, Financial Compliance, Fortune 500 Customers, Genetics, Health Insurance, Healthcare, High School Diploma, Past Due Accounts, Problem Solving Skills, Process Improvement, Systems Administration/Management, Time Management
LOCATION
Salt Lake City, UT
POSTED
30+ days ago


Location: Murray, UT (Fully Onsite)

Job Type: 4‑Month Contract (with possibility of extension)

We’re hiring a Premium Billing Specialist to support high‑volume billing and payment inquiries in a fast‑paced, customer‑focused healthcare environment. This role is phone‑heavy and ideal for someone with strong communication skills, a positive attitude, and a genuine desire to help others.

We’re looking for talent with a excellent customer service phone presence and at least one year of customer service experience. Healthcare or call center experience is a plus, but not required — training will be provided.

What You’ll Do


+ Provide high‑quality customer service while independently completing premium billing tasks


+ Handle inbound calls from members and internal partners regarding billing questions and payments


+ Make assigned outbound calls, including notifications for delinquent accounts


+ Resolve billing issues on the first call whenever possible, or provide timely follow‑up when additional research is needed


+ Answer questions, take payments, and educate members on billing and payment processes


+ Assist members with enrolling in online billing and payment systems


+ Verify reinstatement eligibility and complete required documentation when applicable


+ Research, analyze, and problem‑solve billing issues accurately and efficiently


+ Navigate multiple computer systems with minimal supervision


+ Maintain confidentiality of personal and financial information in compliance with policies


+ Meet established expectations for response time, call handling time, and availability


+ Pass quality audits by following billing policies and procedures


+ Partner with other departments to correct and update member accounts


A Day in the Role


+ Spend the majority of the day on inbound calls assisting members with billing and payment questions


+ Typical call volume:


+ Open Enrollment: ~50–60 calls per day


+ Non‑Peak Months: ~25–30 calls per day




+ Weekly team huddles and monthly staff meetings (paused during open enrollment)


+ After training, most of the shift is dedicated to phone work, with limited scheduled follow‑up time


+ High performers are encouraged to grow, take on escalated calls, and increase responsibility over time


What We’re Looking For

Required



+ High school diploma or GED


+ At least 1 year of customer service experience


+ Strong phone presence and communication skills


+ Professional, reliable, and positive attitude


+ Ability to learn and follow billing policies and procedures


+ Comfortable working in a fast‑paced, phone‑heavy environment



Preferred



+ Healthcare or health insurance experience


+ Call center experience


+ Experience handling billing, payments, or account inquiries



Job Type & Location

This is a Contract position based out of Salt Lake City, UT.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Salt Lake City,UT.

Application Deadline

This position is anticipated to close on Apr 12, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.



The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About the Company

T

TEKsystems

About TEKsystems:

  • We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
  • The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
https://www.teksystems.com/en/