ProCraft Phoenix LLC is looking for an organized and dependable Customer Service Representative-Sales Support team member to support our sales team and assist with day-to-day customer needs. This individual has knowledge of Microsoft Office, Monday, and Magento and is responsible for providing hands-on customer service. This role will also manage the daily scheduling of all pick up and deliveries of products and projects.
pickups
Responsibilities:
- Answer incoming phone calls, assist customers with general inquiries, and route calls to the appropriate department or team member.
- Provide day-to-day administrative and operational support to the sales team.
- Assist the sales team with preparing samples, catalogs, documents, and other materials for customers.
- Greet and assist customers or visitors in the showroom and ensure the showroom is clean, organized, and presentable.
- Coordinate customer training sessions, including scheduling with customers and sales representatives and preparing training materials.
- Assist with customer follow-ups and communicate basic information or updates as directed by the sales team.
- Help maintain and organize sales materials, samples, customer information, and related records.
- Coordinate with other departments when needed to help resolve customer requests or questions.
- Assist with meetings, customer visits, events, and other sales-related activities as needed.
- Handle general administrative duties and other ad hoc tasks as assigned.
- Be flexible and willing to assist the team wherever support is needed.
Qualifications:
- Strong communication and customer service skills.
- Friendly, professional, and comfortable communicating with customers in person, by phone, and by email.
- Organized and detail-oriented with the ability to multitask and prioritize.
- Basic computer skills; comfortable using email, Microsoft Office/Google Workspace, and learning new systems.
- Ability to work independently while also supporting multiple team members.
- Reliable, proactive, and willing to learn.
- Previous experience in customer service, sales support, administrative support, or a related role is preferred but not required.
Pay:
- Competitive pay starting at approximately $19/hour, depending on experience
Benefits:
- Health insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Accrued Paid Time Off.
- 7 Paid Holidays.
- A friendly and supportive work environment.
- A collaborative and welcoming team.
- Opportunities to learn and grow within the company.
Work Location: 1030 E University Drive, Phoenix, AZ 85034.
Job Type: Full-time.
Schedule: 8-hour shift; Monday to Friday starting 7:00am – 3:30pm.