Customer Sales Representative Sales Representative | 60-90K | Palo Alto On-site
Support existing customers manage ordersquotes and help grow new business in a highly technical manufacturing environment. Ideal for candidates with 3 years in customer service inside sales or sales support who enjoy building relationships and solving customer problems.
Shaping the future through innovation and discovery
With a history spanning more than seven decades Microwave Power Products have impacted peoples lives in numerous unseen ways every day.
Our highly engineered products serve as the backbone of modern-day commercial and military communications systems aid in the treatment of cancer assist in diagnosing medical conditions support and protect soldiers sailors and pilots empower scientific discoveries and space exploration help ensure the safety of imported foods and materials and much more.
Microwave Power Products Inc. is headquartered in Palo Alto California and is a global manufacturer of electronic components and subsystems. With a heritage of technological excellence our team serves customers in the communications defense medical industrial and scientific markets.
YOUR DAY-TO-DAY Role Summary
As a dynamic and customer-focused Customer Sales Representative youll support our existing clients while actively developing new business opportunities. This position combines the relationship-building and service orientation of a Customer Service Representative with the drive and initiative of an Outside Sales Representative.
You will serve as the main point of contact for current customers-ensuring their needs are met with speed and professionalism-while also engaging in proactive outreach to generate leads and grow our customer base. The ideal candidate will be a natural communicator with strong problem-solving abilities and a passion for delivering exceptional service.
YOU WILL BE ACCOUNTABLE FOR Responsibilities
Customer Relationship Management
Serve as the primary liaison for existing customer accounts maintaining regular communication via phone email or in-person meetings.
Handle inquiries and resolve issues with professionalism empathy and urgency.
Process sales orders returns credits and support logistics for timely delivery and accurate fulfillment.
Review terms and conditions of customer orders including pricing quality clauses and delivery timelines.
Manage and track customer shipments order statuses and follow-ups using ERP and CRM systems.
Collect customer feedback and collaborate with internal teams Engineering Production Accounting to enhance the customer experience.
Outside Sales & Business Development
Prepare and present customer quotations and proposals using established pricing guidelines.
Identify and qualify sales leads and follow up on outstanding quotations to close deals.
Attend industry events or conduct onsite client meetings to promote company products and services.
Meet or exceed sales targets and contribute to growth of the customer base.
Collaboration & Documentation
Maintain accurate and up-to-date customer records reports and documentation.
Work closely with Engineering Quality and Operations to ensure alignment on customer requirements and expectations.
Register and manage customer portals for order entry RFQs and updates.
Collaborate with Accounting on past due collections and prepare Pro Forma invoices.
YOU ARE THE RIGHT PERSON FOR THIS JOB IF YOU HAVE THESE PREFERRED QUALIFICATIONS
Bachelors degree in Business Administration Engineering or a related field
3 years experience in customer service insideoutside sales or sales support aerospace or technical industry is a plus
Strong communication relationship-building and active listening skills
Proven ability to manage customer relationships and achieve sales targets
Experience with CRM and ERP systems e.g. JD Edwards Salesforce preferred
Highly organized self-motivated and detail-oriented
Proficient in Microsoft Office Suite
Ability to prioritize multitask and work in a fast-paced environment
Track record of exceeding quotas and customer satisfaction KPIs
Confident in both inbound support and outbound sales outreach
Comfortable interfacing with cross-functional teams and technical customers
WHAT WE OFFERS
Salary Range - 60000 to 90000 Annual
Comprehensive medical dental and vision coverage
Generous 401k match
Commuter benefits within Stanford Research Park
Complimentary EV charging
Paid time off and holidays
OUR WORKPLACE COMMITMENT
We value the unique and diverse skills qualities and backgrounds that each employee brings to MPP and we respect each employee as an integral member of our growing team.
MPP is committed to providing equal employment opportunities for all current and prospective employees as well as to promoting a culture of inclusion and respect for everyone. We celebrate the innovation that diversity creates in the work environment and we recognize that each employee brings their own unique capabilities experiences and perspectives to the organization. It is this variety that adds value to our teams as well as to our stakeholders. We welcome and encourage applicants to reach their full potential with us.
MPP is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race religion color national origin sex including pregnancy childbirth or related medical conditions sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
WHY JOIN US
Drive high-impact business decisions that influence performance and shape future growth.
Gain hands-on experience interpreting key financial statements and how data drives both day-to-day operations and long-term strategy.
Be part of a team that values building relationships cross-collaboration and customer excellence.
Opportunity to grow in a company that supports career advancement throughout the global footprint.
Competitive compensation full benefits and a rewarding work environment.