CUSTOMER SERVICE REPRESENTATIVE – SERVICE DEPARTMENT Lou Bachrodt Volkswagen | Rockford, IL Lou Bachrodt Volkswagen is looking for an energetic, customer-focused Customer Service Representative to join our Service Department. This position is ideal for someone who enjoys helping customers, staying organized, and working in a fast-paced team environment. Responsibilities: - Greet and assist service customers
- Answer incoming calls and schedule service appointments
- Communicate with customers regarding service needs and vehicle status
- Maintain accurate customer information in the dealership CRM
- Follow up with customers after service visits
- Assist service advisors with customer communication and administrative tasks
- Help deliver an exceptional customer experience from start to finish
Qualifications: - Outstanding customer service and communication skills
- Positive attitude and strong work ethic
- Strong organizational and multitasking abilities
- Basic computer skills
- Automotive service experience is a plus but not required
- Ability to work well in a team environment
What We Offer: - Competitive compensation
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid Vacation
- Employee Discounts
- Ongoing Training
- Career Growth Opportunities with a Family-Owned Dealership Group
If you are passionate about customer service and want to join a team that values people, process, and professionalism, we want to hear from you. Apply today and become part of the Lou Bachrodt Volkswagen team! Thank you!!!!!!!!!!!!!!!!!!
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