The CSR is responsible for coordinating external and internal communications for assigned customers, including: Reviewing customer requirements forecasts, managing supply chain requirements, Verifying and processing purchase orders received from the customers, Supplying order and technical information to Operations through Factory Work Orders, Sharing information with outside Sales personnel on orders in process, Communicating customer complaints to the company and interfacing related correspondence with the customer. The Customer Service Representative (CSR) is the voice of the customer in the company.