At GEM, we believe positive customer interactions are the foundation of strong relationships and successful brand experiences. Through customer engagement, promotional campaigns, and face-to-face interactions, we help create meaningful connections between brands and the people they serve.
We are looking for a friendly, motivated, and professional Customer Service Representative to support customer interactions, answer questions, and help deliver a positive experience.
This is an excellent opportunity for individuals who enjoy working with people, developing communication skills, and building a foundation for long-term professional growth.
Responsibilities
- Welcome customers and create a friendly, professional first impression.
- Listen to customer questions and provide clear, accurate information.
- Assist customers with general inquiries and direct them to the appropriate resources when needed.
- Communicate product, service, and campaign information in an approachable manner.
- Build positive relationships through active listening and respectful communication.
- Support customer-facing activities, promotional events, and engagement initiatives as assigned.
- Work collaboratively with team members to maintain high standards of customer service.
- Share customer feedback and recurring questions with the appropriate team members.
- Participate in training and coaching to improve service quality and communication skills.
Qualifications
- Strong verbal communication and interpersonal skills.
- A positive attitude and a genuine interest in helping people.
- Professionalism, reliability, and punctuality.
- Ability to work effectively in a team-oriented environment.
- Willingness to learn, receive feedback, and adapt to changing priorities.
- Strong problem-solving skills and attention to detail.
Previous experience in customer service, retail, hospitality, sales, or another customer-facing role is an advantage but is not required if the position provides entry-level training.
We encourage applications from candidates with transferable skills who are eager to learn and grow.
What We Offer
- Opportunities to develop customer service and communication skills.
- Hands-on experience in customer engagement and brand representation.
- A collaborative environment with opportunities for learning and feedback.
- Training relevant to the position, where provided.
- Opportunities to take on additional responsibilities based on performance and business needs.