Customer Service Representative - Remote

Spade Recruiting

Los Angeles, CA
Today
Remote

$55,000–$60,000 Per Year
Full-time

Highlights

In this role, you will connect with union members and their families to review available benefit programs, answer questions, and guide them through the online enrollment process. This opportunity is ideal for those who enjoy working with others, providing excellent service, and developing a long-term career in a professional and supportive environment.

Numbers & Facts

Location	Los Angeles, CA ( Remote )
Job Type	Full-time
Salary	$55,000–$60,000 Per Year
Additional Compensation	Commission, Bonus

Description

We are looking for motivated, dependable, and people-focused individuals to join our growing remote team. This opportunity is ideal for those who enjoy working with others, providing excellent service, and developing a long-term career in a professional and supportive environment.

In this role, you will connect with union members and their families to review available benefit programs, answer questions, and guide them through the online enrollment process. Your focus will be on providing clear information, maintaining positive relationships, and ensuring members receive the assistance they need.

This is a 100% remote, work-from-home opportunity, with daily communication conducted through phone calls, email, and virtual appointments. Previous industry experience is not necessary, as comprehensive training, mentorship, and ongoing professional development are provided.

What We Offer

Weekly compensation with performance-based bonus opportunities
Fully remote position with the flexibility to work from home
Comprehensive onboarding and paid training
Ongoing coaching, mentorship, and leadership support
Opportunities for professional growth and career advancement
Access to health benefit programs following the probationary period
Potential to earn ongoing residual income
Supportive team environment focused on collaboration and long-term success

Job Responsibilities

Connect with union members and their families through inbound and outbound communication
Coordinate, schedule, and conduct virtual appointments
Review available benefit programs and explain coverage options clearly and professionally
Respond to member inquiries and provide accurate information
Assist individuals with electronic applications and enrollment documentation
Maintain detailed and organized records of member interactions
Follow up with members to provide continued assistance and ensure a positive experience
Participate in regular training sessions, team meetings, and professional development activities

Qualifications

Strong verbal and written communication skills
Professional, friendly, and service-oriented approach
Excellent organizational skills and attention to detail
Ability to manage time effectively and work independently
Comfortable using computers, email, and virtual communication platforms such as Zoom
High school diploma or equivalent
Previous experience in customer service, sales, hospitality, retail, or related fields is beneficial but not required
Willingness to learn new skills, accept coaching, and contribute to a team-oriented environment

We welcome individuals from a variety of professional backgrounds who are eager to learn, committed to providing quality service, and interested in building a rewarding long-term career from home.

Benefits

Performance Bonus, Flexible Schedule, Life Insurance, Stock Options, Employee Events, Professional Development, Work From Home, Medical, Dental, Vision