Customer Service Representative (Ref)

You'll be responsible for processing purchase orders, coordinating shipments, answering customer questions, and ensuring orders are handled accurately and efficiently. Advance Services is hiring a Customer Service & Order Processing Representative to manage customer orders from start to finish.

NOW HIRING – CUSTOMER SERVICE & ORDER PROCESSING REPRESENTATIVE
Carlsbad, CA | Monday–Friday | 8 AM–4 PM
Advance Services is hiring a Customer Service & Order Processing Representative to manage customer orders from start to finish. This position is ideal for someone who is highly organized, detail-oriented, proactive, and enjoys working with customers. You'll be responsible for processing purchase orders, coordinating shipments, answering customer questions, and ensuring orders are handled accurately and efficiently.
Pay: Depending on experience
JOB DUTIES

• Receive, review, process, and coordinate shipment of customer purchase orders.
• Enter and maintain customer orders in internal computer systems.
• Review purchase orders for pricing, quantities, product numbers, and delivery requirements.
• Identify and resolve order discrepancies before processing.
• Coordinate with sales, warehouses, shipping carriers, and accounting to ensure timely deliveries.
• Monitor open orders and communicate updates, delays, and tracking information to customers.
• Answer customer questions regarding products, pricing, shipping dates, and order status.
• Develop product knowledge to assist customers with their specific needs.
• Maintain accurate customer records, order documentation, and shipping information.
• Address customer concerns and work with appropriate departments to resolve issues.

REQUIREMENTS

• Strong customer service and communication skills.
• Excellent attention to detail and organizational skills.
• Comfortable working with computers and entering information into multiple systems.
• Ability to review purchase orders, pricing, quantities, and other details accurately.
• Ability to multitask, prioritize responsibilities, and follow through on orders.
• Professional, proactive, and dependable attitude.
• Previous customer service, order processing, purchasing, or administrative experience preferred.

WHY WORK WITH ADVANCE SERVICES?

• Weekly pay
• Benefits and safety incentives
• Friendly recruiting team and ongoing support

APPLY TODAY!
Call or text 605-689-2005 or email yankton@asinc.net.
Equal Opportunity Employer.