Customer Service Representative

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: -The position is a combination of equipment operator (30-90% depending on production peak times) but will also require the employee to perform material handling and loading/unloading duties.

Position: Forklift Operator/ package handler

Shift: Monday- Friday 10am-6:30pm Pay: $22/hour

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:

A minimum of 6 months of customer service, administrative, or office support experience is preferred. This position requires strong communication skills, attention to detail, and the ability to effectively support customers, associates, and internal stakeholders in a fast-paced warehouse environment. Experience with order processing, data entry, inventory management systems, Microsoft Office applications, customer issue resolution, and shipping or logistics operations is highly desirable. Previous experience in a distribution, supply chain, or warehouse setting is a plus.

Be part of the world's largest logistics company!DHL Supply Chain hasbeen certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30thday
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.

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