Communication Skills, Computer Skills, Computer Software, Computer Systems, Customer Experience, Customer Relations, Customer Support/Service, Customer/Client Research, Data Entry, Diversity, Documentation, Employee Retention, English Language, Multilingual, Presentation/Verbal Skills, Problem Solving Skills, Product Pricing, Resolve Customer Issues, Revenue Growth, Sales, Spanish Language, Telephone Skills, Track Customer Issues, Up-Selling, Writing Skills
EverStaff is seeking a Bilingual Customer Service Representative for a great company in the Brecksville, OH area. We are looking for candidates who are fluent in both English and Spanish. In this role, you will provide excellent customer service by assisting customers with inquiries, sharing product information, and resolving issues. Strong communication skills in both languages are essential to ensure a positive customer experience.
Pay: $21.00 - $24.00 per hour
Responsibilities:
- Provide exceptional customer service to clients in a professional and courteous manner
- Answer incoming calls and respond to customer inquiries promptly and efficiently
- Assist customers with product information, pricing, and order placement
- Analyze customer needs and recommend appropriate products or services
- Upsell additional products or services to maximize sales opportunities
- Handle and resolve customer complaints or concerns in a calm and empathetic manner
- Maintain accurate records of customer interactions and transactions
Experience:
- Previous experience in a customer service role is preferred
- Strong communication skills, both verbal and written, in English and Spanish (bilingual)
- Ability to effectively communicate with customers from diverse backgrounds
- Proficient in using computer systems and software applications for data entry and documentation
- Experience with outbound calling or sales is a plus
- Excellent phone etiquette and active listening skills
Company Offers:
- Direct Hire Opportunity
- Full Benefits
- Close knit and friendly work environment!
- Interesting and growing industry!
- Excellent employee retention/tenure within the department
If you are a motivated individual who enjoys helping others and has a passion for delivering exceptional customer service, we would love to hear from you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)