| Location | Plano, TX |
Compile and distribute reporting direct management assigned established on a set schedule as well as on an ad hoc basis using all available data resources including but not limited to company ERP systems.
Monitor and communicate performance levels and provided operational support for assigned field service repair organizations.
Support internal partners including but not limited to Sales, Contact Centers, Parts, Repair and Product Management in resolving or advising on complex issues and opportunities.
Approve the referral of unresolved grievances to designated departments for further investigation.
Performance of all other duties as assigned by direct management or made apparent during the course of the performance of the job.
Skills:
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Strong ability to work independently and manage one's time.
Strong ability to accurately document and record customer/client information.
Previous experience with computer applications, such as Microsoft Word, PowerPoint, Excel, ERP systems and SAP.
Strong analytical and problem-solving skills
Ability to adapt to under change management environment.
Education/Experience:
High school diploma or equivalent (Bachelor''s degree preferred).
8+ years' experience in customer service, repair services operational support or warranty claims