Continuous Improvement, Customer Support/Service, Problem Solving Skills, Quality Management, Risk Analysis, Risk Management
Position Details:
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Job Title : Customer Service Representative 2
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Industry: Banking / Financial Services
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Job Type: 100% ONSITE
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Job duration: 6+ Months (Potential Extension/Conversion)
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Location: Phoenix, AZ 85027
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Work Days: Monday - Friday (8 AM- 5 PM PST)
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Pay Range: $21-23/hour
Role Description:
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Handle 40–60 inbound calls daily. (up to 60+ on busy days)
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Verify customer identification to mitigate risk.
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Maintain call quality and accuracy standards.
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Candidate should be open to feedback and continuous improvement.
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Emphasis on adaptability and system navigation efficiency.
Ability to understand and triage customer issues such as:
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Declines & Transaction Issues
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Credit Limits & Spending Power
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Payments & Billing Questions
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Statement & Transaction Disputes
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Fraud Alerts & Account Security
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Rewards, Benefits, & Program Questions
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Account Maintenance & Administrative Changes
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.
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Collabera
Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:
10,000 employees or more
Staffing/Employment Agencies