Highlights
Escalate non-routine inquiries, system issues, pricing concerns, allocation of questions, and customer complaints to appropriate support teams. Meet or exceed performance metrics, including quality, productivity, service levels, schedule adherence, and customer satisfaction.
Numbers & Facts
| Location | Peachtree Corners, GA |
| Industry | Other/Not Classified |
| Salary | $24 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1998 |
| Website | www.eteaminc.com |
Description
Job Title: Customer Service Representative
Location: Peachtree Corners, GA (Hybrid Role)
Duration: 12 months
Onsite 3 days
Min 2 - 3 years of experience required.
Responsibilities:
Location: Peachtree Corners, GA (Hybrid Role)
Duration: 12 months
Onsite 3 days
Min 2 - 3 years of experience required.
Responsibilities:
- Respond to order status inquiries received through email and Client case queues in a timely and professional manner.
- Process customer orders accurately and efficiently in accordance with established procedures and service level expectations.
- Review orders for completeness and accuracy, identifying and resolving routine data discrepancies before submission.
- Monitor assigned case queues to ensure customer inquiries are acknowledged and resolved within established timeframes.
- Provide customers with accurate information regarding order status, shipping updates, product availability, and order processing requirements.
- Maintain complete and accurate documentation of customer interactions and order activities within Client.
- Follow standard operating procedures, work instructions, and company policies related to order management activities.
- Escalate non-routine inquiries, system issues, pricing concerns, allocation of questions, and customer complaints to appropriate support teams.
- Partner with internal teams as needed to obtain information required to respond to customer inquiries.
- Maintain confidentiality of customer and company information.
- Complete required training and maintain compliance with company quality and regulatory requirements.
- Meet established productivity, quality, and service-level performance expectations.
- Demonstrate professionalism, teamwork, and a customer-focused approach in all interactions.
- Complete all required training and maintain current training records.
- Meet or exceed performance metrics, including quality, productivity, service levels, schedule adherence, and customer satisfaction.
- Safeguard confidential customer, patient, and company information in accordance with policies and regulations.
- Foster a positive, collaborative, and customer-focused work environment through professionalism, accountability, and teamwork.
About Company
Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.