Prinsco has an opportunity for a motivated Customer Service Representative. We offer a competitive compensation ($23-$28/hr depending on experience) and benefits package that includes dental, vision, 100% paid life insurance and short term disability, HSA or FSA, and two medical plan options. In addition, we offer a 401k that is matched up to 5% deferred and 100% vested immediately upon participation.
This is a great opportunity to learn and grow in a safe manufacturing environment, including:
- Provide exceptional customer service in the accurate fulfillment of orders, including supporting the dispatch function.
- Establish working relationships with sales to better understand customer needs, their unique product terminology and pricing.
- Handle all customer concerns and questions, providing resolutions and follow-up as needed.
Cultural Expectations:
- Demonstrate commitment to high personal & professional ethical standards
- Live out Prinsco values through hard work, relationships and integrity
- Be consistent with our mission; "To care. To contribute. To solve"
We require the following qualifications:
- High school diploma or GED required with a minimum of six months customer service or dispatch experience.
- Highly organized and detail-oriented individual with the ability to solve practical problems in situations where only limited standardization exists.
- Exceptional influencing skills with the ability to communicate well verbally and in writing.
- Proficient with MS Office products and IQMS preferred.
- Maintain confidentiality, exercising discretion when conveying and communicating with customers, employees, manager and corporate HR.
DISCLAIMER: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Qualifications
- High School Diploma or GED required with a minimum of six months of customer service experience preferred.
- Strong influencing and interpersonal skills with the ability to provide exceptional customer service on a consistent and daily basis and effectively present information one-on-one or in small groups to customers, clients, and other team members of the organization.
- Proficient computer skills, including MS Office and MS D365.
- Strong written skills with the ability to read, comprehend, and write simple instructions, correspondence, and memos.
- Highly organized and detail-oriented with the ability to analyze data/facts/drawings to support valid conclusions and to solve practical problems or deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to work with mathematical concepts and statistical analysis.
- Demonstrated ability to collaborate across functions with teams and individuals.
Universal Expectations
- Demonstrate commitment to high personal & professional ethical standards.
- Live out Prinsco values through hard work, relationships, humble confidence, and integrity.
- Be consistent with our mission: To care. To contribute. To solve.
- Build and maintain open, honest working relationships with others, set goals, resolve problems, and make decisions that enhance organizational effectiveness.
- Work safely in all tasks, with all required tools and equipment.
- Maintain good housekeeping, including a clean, organized, and safe work area.
- Wear all required PPE, complying with all safety regulations and procedures.