Customer Service Representative
We’re looking for a compassionate, detail-oriented Customer Services Representative to support our clinic operations. In this role, you’ll be the first point of contact for our clients—helping create a positive, informative, and supportive experience for both people and their pets.
What You’ll Do
Administrative Support & Client Communication
- Answer calls, emails, and messages with professionalism and care
- Schedule wellness visits, spay/neuter appointments, and adoption meetings
- Provide accurate information and guide clients to the right resources
- Maintain accurate records across multiple systems
- Support reporting and documentation tasks
- Deliver a welcoming, high-quality front desk experience
- Process payments and complete daily cash reconciliation
- Communicate policies, procedures, and required protocols clearly
Client Education & Advocacy
- Explain basic veterinary topics such as vaccines, preventative care, and medications
- Accurately relay instructions from veterinary staff
- Collect medical and behavioral histories from pet owners
- Support and promote our mission of pet retention, spay/neuter, and wellness care
Clinic Support
- Assist with patient intake and check-in processes
- Learn and use clinic software systems
- Provide preventative care products (flea/tick, heartworm) as appropriate
- Communicate patient updates or concerns to veterinary teams
- Review discharge instructions and answer client questions
Patient Care (Client-Facing)
- Gather detailed intake information for each visit
- Review aftercare and post-operative instructions with clients
- Communicate potential risks or follow-up needs as directed
- Coordinate with care teams on services, updates, and billing
Animal Handling (Minimal)
- Recognize basic animal behavior and body language
- Handle animals safely within your comfort level
- Ask for assistance when needed
Environment Care
- Keep reception and lobby areas clean, organized, and welcoming
- Restock supplies and maintain a professional front desk environment
What You Bring
- High school diploma (or equivalent) and valid driver’s license
- Previous administrative or customer service experience
- Strong communication and multitasking skills
- Comfort working with computers (Microsoft Office, email, and new systems)
- Ability to follow and clearly explain instructions
- Positive, empathetic, and team-oriented approach
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
When pets have safe, forever homes, they thrive. And with their loving companionship, so do we.
At Humane Fort Wayne, we work tirelessly for the benefit of pets and the people who love them. Everything we do—from adoption and retention programs to wellness services, community outreach and education—helps to promote their happiness and well-being.
From our staff to our members, to our volunteers—we are Humane Fort Wayne.
We’re for people. We’re for pets. We’re for Love, Unleashed.