Job Title: Remote Healthcare Call Center Representative (Contract to Hire) – Parkersburg, WV
Schedule: Must be available to work any 8-hour shift between 8:00 AM – 8:00 PM, including the standard 11:30 AM – 8:00 PM shift
Location: Remote – Local Candidates to Parkersburg, WV Only
Job Type: 3-Month Contract
Citizenship Requirement: Due to the governmental nature of this role, only U.S. Citizens are eligible to apply
Sigma Systems Inc. is a leading staffing firm currently hiring a
Remote Healthcare Call Center Representative for a valued client in
Parkersburg, WV. This is a full-time
remote contract-to-hire opportunity designed for professionals with strong communication and customer service skills, particularly in healthcare or insurance call centers.
Key Responsibilities:
- Receive and respond to inbound calls regarding claims status, eligibility, and benefit information
- Handle inquiries from both members and healthcare providers
- Navigate multiple computer systems, including Avaya for call handling
- Deliver high-quality service while maintaining empathy and professionalism
- Adhere to call center metrics, standards, and attendance requirements
- Participate in a camera-on virtual training program; active engagement required
Required Qualifications:
- High school diploma or GED required
- Minimum of 1 year customer service experience
- Excellent verbal communication and computer navigation skills
- Ability to work in a fast-paced, high-call-volume environment
- Professional demeanor with a commitment to attendance and punctuality
- Must be comfortable working on camera during training and calls
- A quiet, professional home office setup is required
Preferred Qualifications:
- Healthcare or health insurance call center experience
- Experience using CRM systems
- Call center background highly preferred
- Bilingual (Spanish/English) candidates are strongly encouraged to apply
Important Notes:
- Attendance is critical: Missing more than 3 days during the 6-week training may result in termination
- This is not a flexible role – full commitment during training and working hours is required
- No smoking (including e-cigarettes or vape) allowed during training or calls
- Child-care or elder-care responsibilities should not interfere with job duties or training
Bonus Opportunities:
- $250 Training Completion Bonus: For those who meet attendance and performance criteria
- $500 Retention Bonus: After successful completion of the first 6 months
- Contract-to-Hire Opportunity: Eligible for permanent hire based on performance and business needs
At Sigma Systems Inc., we are proud to be a trusted staffing partner connecting skilled professionals with outstanding career opportunities.
Sigma is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.