Highlights
You will be responsible for helping customers by providing product and service information and resolving insurance questions and billing issues. Develop and maintain a knowledge base of the evolving products and services.
Numbers & Facts
| Location | Palos Heights, IL |
| Industry | Insurance |
| Company Size | 10,000 employees or more |
| Website | https://www.statefarm.com/careers |
Description
Job Description
Job Description
We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving insurance questions and billing issues.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
About Company
Customers and communities rely on us to help them face life's uncertainties. They come to us for guidance with insurance needs, financial planning, and strengthening the community.