Customer Service Representative P/T

We are accepting applications for customer service representatives to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• High school diploma, general education degree, or equivalent.
• Comfortable using computers.
• Experience working with customer support.
• Proficiency with MS Office.
• Outstanding communication and organizational skills.
• Must be able to type 35 wpm or more

• Other:

  • Must have current COVID test/or vaccination
  • Background check 

  WE ARE ACCEPTING APPLICATIONS! COME AND JOIN OUR TEAM!