Customer Service Representative

Communicate with customers and carriers regarding shipments and receipts, including greeting drivers and providing loading and unloading instructions. This position is responsible for coordinating shipments, maintaining inventory accuracy, and providing excellent customer service while supporting daily warehouse operations.

Customer Service Representative – 1st Shift
Schedule: Monday–Friday, 7:00 AM – 3:30 PM
Pay: $19.00/hour
Overtime: Occasional overtime available

We are seeking a detail-oriented CSR to join our team on 1st shift. This position is responsible for coordinating shipments, maintaining inventory accuracy, and providing excellent customer service while supporting daily warehouse operations.
Responsibilities:

• Coordinate inbound and outbound shipments to meet customer delivery requirements while maintaining a professional demeanor.
• Generate shipping documents including pick sheets, packing lists, and bills of lading.
• Receive inbound freight, verify contents, and reconcile packing lists to identify discrepancies.
• Direct product put-away, picking, and packaging to maximize storage space and minimize damage.
• Communicate with customers and carriers regarding shipments and receipts, including greeting drivers and providing loading and unloading instructions.
• Promptly communicate issues related to product availability, damage, inventory discrepancies, or carrier concerns.
• Provide customers with inventory reports, stock status, transaction history, and tracing information as needed.
• Enter and maintain inventory transactions in the warehouse management system (WMS) and ensure inventory accuracy.
• Maintain organized records and files for warehouse and shipping documentation.
• Coordinate with warehouse operations regarding freight schedules, physical inventories, cycle counts, customer projects, and service concerns.
• Apply warehouse GMP (Good Manufacturing Practices) to daily activities and customer requirements.

Qualifications:

• Previous warehouse, shipping/receiving, inventory, or logistics experience preferred.
• Strong communication and customer service skills.
• Proficiency with computer applications.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Understanding of warehouse GMPs is preferred.

Join a team that values organization, customer service, and operational excellence while offering a stable Monday–Friday schedule with opportunities for overtime.

Advance Services is an EOE. Please visit advanceservices.com to apply!