Assist customers with all aspects of opening and maintaining personal and commercial accounts. Greet customers as they enter the Bank and direct them to the proper department or individual. Assist with incoming phone calls to the proper department or individual. Listen to the customers needs so as to cross-sell the proper product or service. Make appropriate qualified referrals to other departments thru the iStep system. Provide superior service to customers. Actively model CBOLO's customer service standards. Must work assigned Saturdays and may work at other branches as needed. Conduct relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.
Consistently demonstrate a "Positive, Can Do" attitude and Legendary Customer Service with every customer by practicing and having a thorough understanding of CBOLO's 14 Standards of Service.
Assess the needs of the customer, explain the different types of accounts available and assist in the selection of the appropriate product/ service for all personal and business customers. Cross-sell bank products and services meet needs of the customer.
Open and update personal and business accounts by following proper bank procedures and CIP Policy. Gather the required information and documents for opening and maintaining personal/ business accounts and related products.
Actively participate in STEP program; attend appropriate sales and STEP training; utilize STEP program initiatives; work with manager and other team members to make every effort to reach targeted goals. Make qualified referrals thru iStep to other departments.
Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of the customer.
Participate in sales program to generate new customers and maintain up to date customer assessment records to assist in follow up calls.
Maintain a neat and orderly work area and ensure that all cash, negotiable and confidential records are secured and/or disposed of properly.
Arrange daily work plans to handle customer flow, proper processing requirements, bank recordkeeping requirements and up to date monthly follow up.
Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to customer service areas (i.e. Bank Secrecy Act, Regulations CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.
Acquire and maintain a thorough understanding of security procedures; practice established procedures and understand role in case of a robbery and know proper post-robbery procedures.
Ability to work quickly and accurately, analyze information and make decisions.
Attend all required training.
Assist others in the department/facility as needed and/or directed.
May be assigned teller responsibilities.
May be assigned safe deposit box responsibilities.
May be assigned work or training at other locations.
May be assigned other responsibilities or duties as distributed by supervisor.
Willingness to assume additional responsibilities/duties/projects as they arise.
Must work assigned Saturdays and may work at other branches as needed.
Central Bank has been serving the St. Louis metropolitan area for over 115 years. Since our inception we have been a conservative financial institution and have always focused on the basic business of making loans in and attracting deposits from the communities we serve. Today we still take the same approach to our business throughout the metropolitan area.
We offer local management, long-term stability and a full range of deposit and lending products and services coupled with a very personalized approach to providing financial services.
We are one of the top mortgage lending providers in the St Louis area with a knowledgeable and experienced group of loan officers and mortgage staff. Our commercial lending team has a long history of working with businesses to finance their needs today and as they grow in the future.
Central Bank offers a full range of online banking services including online bill pay, mobile check deposit, e-statements and a full complement of checking and savings products
Central Bank is a wonderful place to grow and develop your talent! We are more than a place to work, we encourage teamwork, community involvement, and a family environment rooted in respect and pride for each person who contributes to our success and the success of our customers.
Central Bank is family-owned. We refer to our team as our “Central Bank family.” This comes from a genuine appreciation for the people who dedicate their talent to our company’s success. Providing outstanding benefits is one of the primary ways we strive to be an employer-of-choice. Our overall compensation philosophy is based on pay for performance and ensures our employees are paid competitively. Our employees also have access to a comprehensive package of benefits, rewards and recognition.