Key Responsibilities
Handle inbound and outbound customer calls, emails, and walk-in inquiries professionally
Resolve customer issues and provide accurate information in a timely manner
Maintain and update customer records, logs, and reports using Microsoft Excel
Prepare basic to intermediate Excel reports (data entry, sorting, filters, formulas)
Perform high-volume data entry with accuracy and speed
Coordinate with internal teams to ensure customer satisfaction
Maintain confidentiality and follow company policies and procedures
Required Skills & Qualifications
High school diploma or equivalent (Associate/Bachelorâs degree preferred)
Prior experience in customer service, call centre, or support roles preferred
Excellent Microsoft Excel skills (mandatory)
Strong typing speed with high accuracy
Good verbal and written communication skills
Ability to multitask and work in a fast-paced environment