Highlights
The successful candidate will bring strong communication skills, a structured working style, and the composure to keep domestic and international customers confident while coordinating orders with production and shipping. 2+ years of customer service experience in a manufacturing environment, or equivalent experience in inside sales, production planning and pricing, or shipping and freight carrier quotes and POs.
Numbers & Facts
| Location | Alpine, AL |
| Industry | Staffing/Employment Agencies |
| Salary | $19–$26 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 1988 |
| Website | http://www.mici.com |
Description
Madden Industrial Craftsmen is seeking a Customer Service Representative – Order Management for our client in Alpine, AL. The successful candidate will bring strong communication skills, a structured working style, and the composure to keep domestic and international customers confident while coordinating orders with production and shipping.
Pay & Schedule
Pay: $19–$26/hr
Schedule: Monday–Friday, 8:00 AM–5:00 PM. This position is fully onsite.
Responsibilities
Serve as the first point of contact for domestic and international customers regarding orders, questions, complaints, and delivery updates
Build and maintain strong customer relationships
Enter and manage customer orders in Microsoft Dynamics 365 (D365)
Verify pricing, quantities, delivery dates, and product codes before order release
Track order progress by coordinating delivery timing with production and shipping, and send timely confirmations to customers
Prepare customs documentation for international shipments
Maintain accurate documentation and data in the ERP system
Assist the Customer Service & Accounts Receivable Lead with Accounts Receivable tasks, including invoice checks, data entry, document flow, and basic reconciliations
Provide Accounts Payable backup during absences and peak workloads
Qualifications
2+ years of customer service experience in a manufacturing environment, or equivalent experience in inside sales, production planning and pricing, or shipping and freight carrier quotes and POs
Excellent communication skills: clear, calm, and solution-oriented
Strong organization, accuracy, and reliability
Comfortable with high-volume data entry
Basic financial understanding for Accounts Receivable support
Team player who learns quickly
High school diploma or GED
Preferred Qualifications
Order entry or order processing experience in an ERP system, ideally Microsoft Dynamics 365 (training available)
Experience with international shipping and customs documentation
Benefits
Medical insurance
Paid sick time
Holidays
401k matching
Work Environment
This is a fully onsite, office-based role in a manufacturing company. Work is computer-based and involves steady phone and email contact with customers, along with daily collaboration with the production and shipping teams. The pace can be fast at times, particularly around delivery deadlines and month-end, and the role calls for accuracy, organization, and a calm, solution-focused approach.
#ZR #MON
Benefits
Paid Sick Days, Professional Development, 401K, Employee Referral Program
About Company
You can get onto building a business and career faster with us, because we find and match the right talented job seeking craftsmen with the right industrial jobs. For 30 years, Madden Industrial Craftsmen has served as the premier staffing provider for industrial businesses in the Pacific Northwest, which provides quality employment opportunities to our pool of skilled working craftsmen. We are a local family-owned company with deep roots in the Northwest! We are extremely proud of our extended Madden family, and invite you to take part.
Industry is our craft. Honesty and integrity is our promise.
We are Madden.