Customer Service Representative

Job Title: Customer Service Representative

Location: Oklahoma City, OK

Industry: Financial Services

Pay: $17.50 – $18.50 per hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with our client, a well-established organization within the financial services industry, to hire Customer Service Representatives. This company offers a collaborative environment focused on delivering excellent customer support while providing employees with training, development, and long-term growth opportunities.

Job Description:

The Customer Service Representative will serve as a primary point of contact for customers, assisting with account-related questions, resolving concerns, and providing guidance on available options and services. This role involves handling both inbound and outbound communication in a fast-paced call center environment while maintaining professionalism, accuracy, and a customer-focused approach. Successful candidates will be comfortable navigating multiple systems, managing high call volumes, and delivering a positive customer experience. Comprehensive training is provided to support success in the role.

Key Responsibilities:

• Answer incoming calls and assist customers
• Make outbound follow-up calls as needed
• Review customer information and provide clear, accurate guidance
• Enter and update account details within internal systems
• Maintain thorough documentation of all customer interactions
• Meet established productivity and quality standards

Qualifications:

• Previous customer service or call center experience preferred
• Comfortable working in a fast-paced, phone-based environment
• Strong attention to detail and ability to multitask
• Basic computer proficiency and ability to navigate multiple systems
• Dependable with strong attendance and communication skills

Additional Details:

• Occasional Saturday shift may be required based on business needs
• Structured training program provided
• Performance-based incentive opportunities available

Perks:

• Competitive hourly pay
• Comprehensive benefits package
• Growth and advancement opportunities
• Supportive team environment
• Business casual dress code

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.