CUSTOMER SERVICE REPRESENTATIVE
OCALA, FLORIDA!
The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing.
Responsibilities:
- Works in conjunction with other departments to resolve customer issues.
- Ability to become proficient in various operational systems.
- Effectively communicates issues, needs and opportunities with customer service employees and other managers.
- Talks with customers by phone or in person to address complaints concerning billing or services rendered and complaints of service failures to designated departments for investigation.
- Interacts with customers and employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.
- Processes payments from customers and researches customer inquiries regarding their invoice.
- Updates customer account information for routing and billing purposes.
Requirements Ideal candidate will possess:
- 2 years of Customer Service experience in a high call volume atmosphere
- Must type over 35 wpm - must complete an assessment
- Intermediate to Advanced Experience with Microsoft Word, Excel and Outlook
- Excellent verbal and written communication skills
- Successful candidates are those who seek to thrive in an environment of operational excellence.
OFFERING excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K and unlimited opportunities!
Starting Pay Rate is $23.00/hour
Hours: Monday thru Friday, 8:30am-4:30pm (no nights or weekends)