Customer Service Representative

The Customer Service Representative, or CSR, will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities:

• Manages large volume of incoming calls.
• Identifies and assesses customer needs to achieve satisfaction.
• Builds sustainable relationships and trust with customer accounts through open and interactive communication.
• Provides accurate, valid, and complete information by using the right methods/tools.
• Meets personal/customer service team targets and call handling quotas.
• Handles customer complaints, provides appropriate solutions and alternatives within the time limits, and follows up to ensure resolution.
• Keeps records of customer interactions, processes customer accounts, and files documents.
• Follows communication procedures, guidelines and policies.
• Goes the extra mile to engage customers.

Requirements:

• High School Diploma or GED.
• Highly skilled in written communication with strong word aptitude.
• Excellent verbal communication and presentation skills.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficient in Microsoft Suite Products – Outlook, Word and Excel

The starting salary for this position is $16.50 per hour plus an additional $5.09 per hour in cash fringe benefits for a maximum hourly rate of up to $21.59.

Benefits:

• 401(k) matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Health Savings Account (HSA)
• Paid Time Off
• 11 Paid Federal Holiday

Schedule:

• Sunday – 6 hours no break – 9 am – 3 pm
• Monday – 7 hours – 9:30 am – 5 pm
• Thursday – 8.5 hours – 8:30 am – 5 pm
• Friday – 8.5 hours with break – 8:30 am – 5 pm

Military Produce Group is an Equal Opportunity Employer. Military Produce Group does not discriminate based on race, color, religion, sex (including pregnancy and gender identity), national origin, military or disabled veteran status, sexual orientation, disability, or genetic information.