Customer Service Representative

Customer Service Representative
Location: Newark, NJ (Onsite)
Job Type: Contract
Pay Rate: $18–$19/hour
Schedule: Monday–Friday | 11:00 AM–7:30 PM

About the Role

We are seeking a Customer Service Representative to support customers, business partners, and drivers while ensuring a smooth delivery experience. This role involves handling customer inquiries, resolving delivery issues, monitoring routes, and processing order changes.

What You’ll Do

• Assist customers and business partners by phone and email
• Handle customer complaints calmly and professionally
• Diagnose, assess, and resolve customer and delivery issues
• Monitor delivery routes and progress
• Scan haul-away pods and verify required stamps
• Process delivery order changes and cancellations
• Coordinate with drivers and internal teams to resolve issues
• Manage multiple priorities while maintaining accurate information

What You’ll Need

• Experience with Microsoft Office, including Word, Excel, PowerPoint, and MS Project
• Strong customer service and communication skills
• Ability to troubleshoot and resolve customer issues
• Strong organizational and multitasking skills
• Ability to work effectively under pressure
• High school diploma or equivalent preferred
• 1+ year of related experience, preferably in a call center or customer service environment